Appointment Policy

Urban Veterinary Associates understands that sometimes you need to reschedule or cancel an appointment. However, without advanced notice to cancel or reschedule, it may prevent another patient from receiving care.

If you must cancel an appointment, please provide a minimum 24 hours notice to avoid a failed appointment charge. You can inform us of your cancelation by:

·         Calling (630)-541-8088 and informing a team member

·         Texting (630)-541-8088 to inform us of the cancellation

·         E-mailing hospital@urbanpetvet.net

·         Leaving a voicemail at 630-541-8088, if it is after hours or the lines are busy.

New Clients

For all new client appointments, we will collect a non-refundable credit card payment equal to the initial consult fee when scheduling the appointment. If you are present for your first appointment, this will appear as a credit on your invoice toward your visit.

Late Arrival Policy:

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. If you are more than 10 minutes late to your appointment, a late fee will be applied to your account. If you arrive more than 15 minutes late, your appointment will be rescheduled, and a cancellation fee will be applied to your account. We apologize for any inconvenience this might cause.


For all surgery patients, patients MUST be admitted by 9am the day of the procedure. If a patient arrives after 9am for a surgery procedure, the procedure will need to be rescheduled and a cancellation fee of $100/hour reserved will be applied to your account.  

Cancellation of an Appointment:

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to keep your appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave a voicemail, e-mail, or text.

 Failure to be present at the time of a scheduled appointment or provide less than the required notice of cancellation will be recorded in the patient’s chart as a "No show".

  • All “No-shows” for appointments will incur a non-refundable cancellation fee per patient, due immediately

  • All “No-Shows” for anesthetic procedures will incur non-refundable fee of $100 per hour reserved.